After-sales Services

We offer a full range of services including on-site repair and trouble shooting. Our highly trained technicians are equipped with necessary portable diagnostic instrumentation and standard service tools. Our branch offices allow us to provide fast response times for repair calls. In addition, we maintain dedicated service vehicles and fully equipped mobile service trucks.

At Macsheb, the product purchase is never the last step of a sale, but the first step of a long-term relationship. We are committed to a proactive approach that continuously supports you. That is why we offer service agreements for the repair, maintenance, certified calibration, and fault code analysis of your equipment - all tailored for and intended to give you peace of mind. In addition, we provide free training for your operators and technicians.


Service Agreements

Service Agreements are our way of helping you plan your maintenance budget. With a service plan, you work more effectively by scheduling your maintenance when and where you want it. Importantly, early problem detection eliminates costly future repairs. With documented oil analysis for your excavator, bulldozer, wheel loader, attachment, or other equipment, you will never risk losing your warranty coverage. Above all, regular maintenance increases the life of your valuable equipment.

Service Plans

With our service plans, our goal is to make sure that your equipment never lets you down. Our technicians will service your equipment at prescribed intervals and depending on the service option you have chosen, all parts are either discounted or included in the plan.

Choose the service plan that is best for you.

  • Basic Service Plan
  • Silver Service Plan
  • Gold Service Plan

Please contact us for details on our service agreement plans.


Spare Parts

As a company, we understand the importance of a dedicated parts supply. That is why we carry an extensive inventory of genuine parts that will keep your equipment running without any costly downtimes. We also provide free parts delivery to any region in Ethiopia for volume orders.

Our Parts department is always ready to help you find just what you need.



The commissioning stage is a very important part of the equipment delivery process. During commissioning, we provide short training on the proper safe keeping, storage, operation, and maintenance of the equipment. We have noted too many times that simple mistakes and failure to follow manufacturer instructions can lead to costly maintenance and downtimes.

In Addition, we provide to our customers contact information for support and maintenance as well as training availability for new operators and maintenance staff.



Our quality construction machineries come with warranties that are the best in the industry. They can usually be extended for free with volume purchases. Our qualified staff can provide warranty services throughout all regions of Ethiopia.

The above picture shows a Liebherr PR-754 dozer being serviced under warranty for free.



We conduct three major types of trainings. The first type of training takes place at Macsheb facilities in Addis Ababa and Hawassa. These can range from a one-day training on basic machine understanding to a few-weeks training on machine operation and maintenance. This type of training is usually scheduled and announced by Macsheb to all its customers.

Our second type of training, usually requested by customers, occurs at customer facilities and involves on-hand training on a topic requested by the client. We try to combine and consolidate training requests by customers from the same region.

The third type of training we provide is for advanced operators and mechanics at Manufacturer facility in Germany, Austria, and France. This type of training is provided only once a year and eligibility is determined on a case by case basis.

What Client’s Say


Ato Serah Bishaw

EWWCE, Head of Procurment and Asset management

“We thank you for contributing the most to making the Ethiopian Water Works Construction Enterprise the successful organization that it is. ”


Head of Procurment and Asset management

South Water Works Construction Enterprise

“We appreciate the fact that for major service jobs, you come to where our machines are located – however remote.”


Ato Abraham Berhe

TRCE, Deputy General Manager

“We send our Liebherr Dozers to the toughest jobs in the roughest mountains, especially in Asimba in Erop zone and the Migulat mountains in Gantaefeshum zone.”

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